Privacy Policy

At VELORA we treat your data the way we'd treat our own — with care. This policy explains what we collect, why, and the choices you have.

What we collect

When you shop with us we collect the information needed to fulfil your order and improve your experience, including:

• Contact & delivery details — name, email, phone number, shipping and billing address (including PIN code).
• Order information — items purchased, order value, payment method (UPI / card / Cash on Delivery) and GST details where provided.
• Usage data — pages viewed, products saved to your wishlist, and device/browser information collected via cookies.

We never store your full card or UPI credentials — payments are handled by our PCI-DSS compliant payment partners.

How we use your data

• To process, pack, ship and deliver your orders across India.
• To send order updates, tracking links and (with your consent) style drops and offers.
• To handle returns, refunds and customer support.
• To detect fraud and keep checkout secure.

Cookies

We use cookies to keep your cart and wishlist working, remember your preferences, and understand what our shoppers love. You can manage non-essential cookies any time from the consent banner.

Sharing

We share data only with the partners who help us run the store — courier and logistics providers, payment gateways, and analytics tools — and only as much as they need. We never sell your personal data.

Your rights

You can ask us to access, correct or delete your personal data, or to stop sending you marketing, at any time. Just email hello@velora.com and we'll sort it out within a reasonable timeframe.

Contact

Questions about your privacy? Reach us at hello@velora.com or call +91 8544701335.

Last updated: 1 June 2026