Returns & Refunds

Changed your mind? No drama. We offer easy 7-day returns so you can shop with total confidence.

Our 7-day promise

You can request a return within 7 days of delivery. Items must be unworn, unwashed and in original condition — with tags attached and original packaging intact.

How to start a return

1. Go to Track Your Order and select the order you'd like to return — or simply WhatsApp us at +91 8544701335.
2. Tell us which items and the reason (wrong fit, changed mind, defective, etc.).
3. We'll schedule a free reverse pickup from your address, or share a self-ship address if pickup isn't available in your area.
4. Pack the item securely with tags and pop it back in the original bag.

Refund timelines

• Once we receive and inspect your return (usually within 2 working days), we approve the refund.
• Prepaid orders are refunded to your original payment method in 5–7 working days.
• COD orders are refunded to your UPI ID or bank account — share the details and we'll process it in 5–7 working days.
• Prefer store credit? Choose a VELORA credit instead and we'll add it to your account instantly, often with a little bonus.

Exchanges

Want a different size or colour? Request an exchange the same way — we'll ship the new piece as soon as the original is picked up, subject to availability.

What can't be returned

For hygiene and safety reasons, we can't accept returns on:

• Innerwear, lingerie and bodysuits.
• Beauty, cosmetics and fragrance once opened or used.
• Pierced jewellery and earrings.
• Items marked Final Sale or bought with a clearance discount.

Received something faulty?

We're so sorry. Send us a photo within 48 hours of delivery at hello@velora.com and we'll arrange a free replacement or full refund — pickup on us.

Last updated: 1 June 2026